1. Introduction
Welcome to the Privacy Policy of Afd Robotics And Controls Inc. This document explains how our organization collects, uses, stores, and protects information when you visit our website at https://www.afdrobotics.buzz, contact us by email or telephone, or otherwise engage with our services. We are a computer systems design and related services company operating within the Professional, Scientific, and Technical Services sector, with a focus on computer integrated systems design.
This website was developed by AFDRobotics. We take the responsibility of handling personal information seriously and have designed our practices around the principle that you should understand, at all times, what data we hold, why we hold it, and how you can control it. Please read this policy in full before using our website or providing any information to us.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should stop using the website and refrain from submitting information to us. We reserve the right to update this policy from time to time, and any changes will be reflected on this page with an updated effective date.
Afd Robotics And Controls Inc. is located at 2297 Moy Ave, Windsor, N8W 2M7, Canada. Questions about this policy may be directed to request@afdrobotics.buzz or by telephone at +1 331 273 6897.
This policy applies to information collected through our website, through email and telephone communications, and through any other digital or offline channel through which we interact with prospective and current clients. It does not apply to information collected by third party websites that may link to us, and it does not apply to employment-related information, which is governed by separate internal policies.
We encourage you to read this policy together with our Terms of Service, which together describe the conditions under which you may use our website and the commitments we make to you regarding your information.
2. Information We Collect
We collect several categories of information depending on how you interact with us. The primary categories are described below so that you have a clear and complete picture of what we may hold.
Information you provide directly
When you fill out a contact form, request a system audit, email us, or call our office, we may collect your name, email address, telephone number, company name, job title, project description, and any other details you choose to include in your message. This information is used solely to respond to your inquiry and to prepare any proposal or technical assessment you have requested.
Information collected automatically
When you browse our website, our servers and third party analytics tools may automatically record certain technical information. This includes your internet protocol address, browser type and version, operating system, referring pages, the pages you view, the dates and times of your visits, and approximate geographic location derived from your network connection.
Information from third parties
In limited circumstances we may receive information about you from business partners, distributors, or public sources such as corporate registries. We use this information only to verify contact details or to better understand the needs of prospective clients.
We do not intentionally collect sensitive categories of personal information, such as health data, biometric data, or government identification numbers, through this website. We ask that you not include such information in any message you send to us.
We also do not collect payment card details through this website. If a project requires a deposit or payment, we will provide a secure method of payment separately, and any financial details you provide will be handled by our payment processor in accordance with that processor own security standards.
It is your responsibility to ensure that any information you submit is accurate and that you are authorized to share it with us. If you are submitting information on behalf of a company, you confirm that you have the authority to do so.
3. How We Use Information
The information we collect is used for a defined set of business purposes. We do not use your information in ways that are unrelated to the reasons you provided it, and we do not sell your personal information to any third party.
- Responding to inquiries, quotes, and requests for technical consultation.
- Preparing proposals, statements of work, and project estimates.
- Operating, maintaining, and improving our website and its security.
- Sending service-related communications, such as appointment confirmations or project updates.
- Complying with legal obligations, including tax, accounting, and regulatory requirements.
- Protecting our rights, property, and the safety of our employees and customers.
- Analyzing website traffic to understand how visitors use our content.
When you provide an email address, we may use it to respond to you directly. We do not add you to marketing lists unless you have separately requested to receive such communications, and you may opt out at any time by replying to any message or by contacting us directly.
We may combine information from different sources to form a more complete understanding of a client need. For example, we may combine a project description you send us with publicly available information about your facility to prepare a more accurate proposal. When we do so, we treat the combined information in accordance with this policy.
4. Legal Bases for Processing
Where the law requires a legal basis for processing personal information, we rely on one or more of the following grounds.
Consent is the basis when you choose to submit a form or otherwise provide information to us. Contractual necessity is the basis when we process information to prepare or perform a service agreement with you or your employer. Legitimate interest is the basis when we process information to secure our website, prevent fraud, or understand aggregate usage patterns, provided that our interests do not override your rights and freedoms.
Legal obligation is the basis when we must retain records for tax, accounting, employment, or regulatory compliance. In all cases we process only the minimum information reasonably necessary to achieve the stated purpose, and we do so in a manner consistent with the expectations you had when the information was provided.
6. Third Party Service Providers
We engage a limited number of third party providers to help operate our business and website. These providers act on our behalf and are contractually bound to protect your information and to use it only for the services they perform for us.
Examples include website hosting providers, email and communication services, analytics providers, and cloud storage vendors. These providers may have access to information only to the extent required to deliver their services, and they are not permitted to use it for their own independent purposes.
We evaluate our providers before engaging them and seek to ensure that they apply appropriate technical and organizational safeguards. A list of the categories of providers, rather than specific vendor names, is provided here because our vendors may change over time as we improve our operations.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The specific retention period depends on the type of information and the context in which it was provided.
Inquiry and correspondence records are typically retained for a period consistent with our business relationship and our obligations to keep records of transactions. Analytics data is retained in aggregate form and is not used to identify individuals after a reasonable period. Where we are required by tax, accounting, or other law to keep records for a longer period, we do so in accordance with those requirements.
When information is no longer needed, we securely delete or anonymize it. If you would like us to delete your information earlier, you may contact us using the details in the Contact Information section, and we will respond in accordance with your rights.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the information we hold against loss, unauthorized access, disclosure, alteration, and destruction. These safeguards include access controls, encryption in transit, secure hosting environments, and regular review of our security practices.
Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to exercise caution when sending sensitive information through any online channel. If you have reason to believe that an interaction with us is no longer secure, please contact us immediately.
Our employees are trained on data handling responsibilities, and access to personal information is limited to those who need it to perform their duties.
In the event of a data incident that may compromise your information, we will assess the situation promptly and, where required by law, notify affected individuals and the appropriate authorities. We maintain an incident response process that is reviewed and tested periodically.
10. International Data Transfers
Afd Robotics And Controls Inc. is based in Canada, and our primary operations and data storage are located there. However, some of our service providers may process information in other jurisdictions, including the United States and other countries where their infrastructure is located.
When information is transferred across borders, we take steps to ensure that it receives an adequate level of protection consistent with this policy and with applicable law. This may include relying on recognized adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms. By using our website, you acknowledge that your information may be transferred to and processed in jurisdictions whose data protection laws may differ from those of your own country.
11. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These rights commonly include the following.
- The right to access the information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your information in certain circumstances.
- The right to object to or restrict certain processing activities.
- The right to data portability where applicable.
- The right to withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details below. We will verify your identity before responding and will complete our response within the timeframes required by applicable law. We will not discriminate against you for exercising your rights.
In some cases, we may not be able to fulfill a request in full, for example where doing so would conflict with a legal obligation to retain records or would affect the rights of another person. Where that occurs, we will explain the reason for our decision and inform you of any further steps available to you.
12. Privacy for Children
Our website and services are intended for businesses and professional users, and are not directed toward children under the age of thirteen. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under thirteen without verifiable parental consent, we will take steps to delete that information promptly.
If you are a parent or guardian and believe that your child has provided information to us, please contact us immediately so that we can investigate and, where appropriate, remove the information from our systems.
13. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act and related laws. These may include the right to know what personal information we collect, use, and disclose, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
You also have the right to be free from discrimination for exercising these rights. To make a request under this section, please contact us using the details below. We may need to verify your identity, and we will respond within the timeframes required by law.
14. Do Not Track Signals
Some web browsers include a Do Not Track feature that sends a signal to websites requesting that they not track your activity across sites. Because there is no widely accepted standard for how websites should respond to this signal, our website does not currently alter its behavior when it receives a Do Not Track request.
You can still control tracking through your browser settings and by managing cookies as described in the Cookies and Tracking Technologies section above.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will update the effective date at the top of this page.
Material changes will be communicated by a notice on this website, where appropriate. We encourage you to review this policy periodically so that you remain informed about how we protect your information. Your continued use of the website after changes take effect constitutes acceptance of the revised policy.
We will maintain prior versions of this policy in our records as required by law. If a change materially affects the way we use information we have already collected, we will, where feasible and required, seek your consent before applying the new practices to that existing information.
16. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the following methods.
- Email: request@afdrobotics.buzz
- Telephone: +1 331 273 6897
- Address: Afd Robotics And Controls Inc., 2297 Moy Ave, Windsor, N8W 2M7, Canada
We will respond to all legitimate privacy inquiries in a timely manner and will work with you to resolve any concerns you may raise.